*These 4 concepts were presented by Kelly Frager at a SHRM workshop
Self-Awareness: The ability to recognize/understand your moods, emotions, and drives, as well as their effects on others
- Knowing how your feeling and why
- Knowing your personal strengths and limits
- Having a sense of your own self-worth and capabilities
- WHAT am I experiencing right now?
- WHY am I experiencing that?
- HOW is it impacting me and my ability to perform?
Social Awareness: The ability to understand the emotional makeup of other people
- Sensing others’ feelings and perspectives and taking an active interest in their concerns
- Sensing others’ development needs and bolstering their abilities
- Anticipation, recognizing and meeting the needs of others
- Cultivating opportunities through different kinds of people
- Reading a group’s emotional currents and power relationships
- WHAT is the other party(s) experiencing right now?
- WHY might they be experiencing that?
- HOW is it impacting them and their ability to perform?
Self-Regulation: The ability to control disruptive impulses/moods, suspend judgment, and think before acting.
- Keeping disruptive emotions and impulses in check
- Maintaining standards of honesty and integrity
- Taking responsibility for personal performance
- Flexibility and handling change
- Being comfortable with novel ideas, approaches and new information
- WHAT could/should I do with/about what I am experiencing?
- WHY should or shouldn’t I?
- HOW can I appropriately express/impact what I am experiencing?
Social Regulation: A proficiency in managing relationships and building networks
- Wielding effective tactics for persuasion
- Listening openly and sending convincing messages
- Negotiating and dissolving disagreements
- Inspiring and guiding individuals and groups
- Initiating or managing change
- Nurturing instrumental relationships for building bonds
- Working with others toward shared goals
- Creating group synergy in pursuing collective goals
- WHAT could/should I do in this situation?
- WHY should or shouldn’t I?
- HOW can I positively influence this situation (to leave it better than I found it)?
